Wholesale & Distribution · Hong Kong
Recovering Operational Capacity Across Procurement & Order Management
Recovering Operational Capacity Across Procurement & Order Management
ERP-driven wholesale operations managing international suppliers, purchase orders, inventory, customer orders and growing delivery volumes.
Operational Situation
As order volumes increased, procurement became increasingly difficult to control. Purchase orders, supplier confirmations, promised dates, shipment updates and customer commitments were spread across the ERP, spreadsheets and email conversations. Someone had to chase every purchase order to know what was happening, and customer service relied on operations for updates.
When suppliers were late, the impact was not immediately visible. The team had to trace purchase orders, stock and customer orders manually to work out which customers would be hit, and backorders required repeated checking. Too often, a problem was only discovered once the shipment was already late, sometimes after a customer had already been told yes. More orders meant more follow-up, more checking and more people required simply to keep track of everything.
Where Operational Leakage Occurred
- Purchase orders required constant manual chasing.
- Supplier confirmations and promised dates tracked manually.
- Backorders checked order by order.
- Late shipments discovered after intervention was already required.
- Customer commitments made using fragmented operational information.
- Staff repeatedly checked ERP, Excel and email for the same answers.
- Management reports rebuilt manually.
- Managers became responsible for chasing updates instead of managing exceptions.
STREVIO Solution
STREVIO connected procurement, supplier, order and delivery information into one operational view. Purchase-order status, supplier commitments, backorders and delivery exceptions became continuously visible. Instead of chasing every purchase order, procurement teams could focus only on the suppliers and orders requiring intervention, customer-facing teams gained faster access to reliable order and delivery information, and management no longer needed someone to rebuild the operational picture every time they wanted to know what was happening.
Measurable Results
60% LESS
Manual procurement tracking and supplier follow-up
3+ HOURS
Operational capacity recovered every day across procurement and operations
35% MORE
Orders managed by the same operational team without increasing headcount
LIVE VISIBILITY
Across supplier delays, backorders and customer order status
Business Impact
Procurement shifted from constant chasing to exception management. Problems became visible earlier and customer teams received more reliable answers. Managers spent far less time asking for follow-ups and updates. The company increased order capacity without proportionally increasing administrative headcount.